Delete your Waiqo data

Request deletion of your Waiqo account data on this page.

How to request

Email privacy@wayqo.app from the email address linked to your account (or include your wallet address) and ask us to delete your data. We may verify the request to protect your account, and we will confirm when it is complete.

What we delete

On a verified request we delete the personal data we hold about you — your residency attestation, profile, identity-verification status, and session and activity records. We delete it; we do not merely deactivate it, and we instruct our processors to do the same.

What we cannot delete

• Legal-retention records: identity-verification and transaction records we are required to keep for anti-money-laundering purposes are retained for the required period (up to five years) and then deleted.
• On-chain data: blockchain transactions and wallet addresses are public and permanent and cannot be deleted by anyone.
• Your wallet and keys: these exist only on your device — remove them in the app or by uninstalling it.

For full detail see the Privacy Policy.

Get a copy of your data

You can export a complete, digitally signed copy of the data we hold about you from within the Waiqo app (Profile → “Download my data”). Each export is signed by us so its authenticity can be checked independently — see Verify a data export.